Start with the core concept: self-service checks

Service information should make boundaries, processes and risks clear without relying on unverified claims or promotional promises.

When troubleshooting, keep non-sensitive details such as transaction hashes, network names and error symptoms, but never share a seed phrase or private key.

Understanding self-service checks is less about memorizing a definition and more about knowing where it appears in a real workflow, which details deserve attention, and what can go wrong when the wrong network or request is accepted. imtoken frames the topic around practical decisions: confirm the account and network first, read the request carefully, and only then decide whether to continue.

In a multi-chain environment, self-service checks often appears together with addresses, gas, transaction status and contract information. Similar-looking addresses do not make different networks interchangeable, and assets with the same symbol may come from different contracts. Cross-check the network, contract address, recipient and transaction details instead of relying on a ticker or a visual label alone.

Before proceeding, be clear about what you are connecting, signing, approving or sending. A wallet can display the request it receives, but it cannot independently guarantee that a third-party DApp, contract or service is trustworthy. Requests with an unclear origin, unusually broad permissions, unexpected amounts or unexplained actions should be rejected until the source can be verified.

A simple checklist for self-service checks turns a complex flow into a few details that can be verified independently. If a request cannot be explained, there is no need to continue simply to finish the process. Re-checking the network, source and contract details before acting is usually more effective than trying to resolve an avoidable on-chain mistake later.

Practical checks

  • Confirm the network, account or source associated with self-service checks
  • Never share a seed phrase, private key or verification code
  • Read the full request before approving an asset or permission change

What to verify before acting: transaction lookup

Service information should make boundaries, processes and risks clear without relying on unverified claims or promotional promises.

Understanding transaction lookup is less about memorizing a definition and more about knowing where it appears in a real workflow, which details deserve attention, and what can go wrong when the wrong network or request is accepted. imtoken frames the topic around practical decisions: confirm the account and network first, read the request carefully, and only then decide whether to continue.

In a multi-chain environment, transaction lookup often appears together with addresses, gas, transaction status and contract information. Similar-looking addresses do not make different networks interchangeable, and assets with the same symbol may come from different contracts. Cross-check the network, contract address, recipient and transaction details instead of relying on a ticker or a visual label alone.

Before proceeding, be clear about what you are connecting, signing, approving or sending. A wallet can display the request it receives, but it cannot independently guarantee that a third-party DApp, contract or service is trustworthy. Requests with an unclear origin, unusually broad permissions, unexpected amounts or unexplained actions should be rejected until the source can be verified.

A simple checklist for transaction lookup turns a complex flow into a few details that can be verified independently. If a request cannot be explained, there is no need to continue simply to finish the process. Re-checking the network, source and contract details before acting is usually more effective than trying to resolve an avoidable on-chain mistake later.

Practical checks

  • Confirm the network, account or source associated with transaction lookup
  • Never share a seed phrase, private key or verification code
  • Read the full request before approving an asset or permission change

How to make practical decisions: security help

Service information should make boundaries, processes and risks clear without relying on unverified claims or promotional promises.

Understanding security help is less about memorizing a definition and more about knowing where it appears in a real workflow, which details deserve attention, and what can go wrong when the wrong network or request is accepted. imtoken frames the topic around practical decisions: confirm the account and network first, read the request carefully, and only then decide whether to continue.

In a multi-chain environment, security help often appears together with addresses, gas, transaction status and contract information. Similar-looking addresses do not make different networks interchangeable, and assets with the same symbol may come from different contracts. Cross-check the network, contract address, recipient and transaction details instead of relying on a ticker or a visual label alone.

Before proceeding, be clear about what you are connecting, signing, approving or sending. A wallet can display the request it receives, but it cannot independently guarantee that a third-party DApp, contract or service is trustworthy. Requests with an unclear origin, unusually broad permissions, unexpected amounts or unexplained actions should be rejected until the source can be verified.

A simple checklist for security help turns a complex flow into a few details that can be verified independently. If a request cannot be explained, there is no need to continue simply to finish the process. Re-checking the network, source and contract details before acting is usually more effective than trying to resolve an avoidable on-chain mistake later.

Practical checks

  • Confirm the network, account or source associated with security help
  • Never share a seed phrase, private key or verification code
  • Read the full request before approving an asset or permission change

Common mistakes and risk signals: DApp issues

Service information should make boundaries, processes and risks clear without relying on unverified claims or promotional promises.

Understanding DApp issues is less about memorizing a definition and more about knowing where it appears in a real workflow, which details deserve attention, and what can go wrong when the wrong network or request is accepted. imtoken frames the topic around practical decisions: confirm the account and network first, read the request carefully, and only then decide whether to continue.

In a multi-chain environment, DApp issues often appears together with addresses, gas, transaction status and contract information. Similar-looking addresses do not make different networks interchangeable, and assets with the same symbol may come from different contracts. Cross-check the network, contract address, recipient and transaction details instead of relying on a ticker or a visual label alone.

Before proceeding, be clear about what you are connecting, signing, approving or sending. A wallet can display the request it receives, but it cannot independently guarantee that a third-party DApp, contract or service is trustworthy. Requests with an unclear origin, unusually broad permissions, unexpected amounts or unexplained actions should be rejected until the source can be verified.

A simple checklist for DApp issues turns a complex flow into a few details that can be verified independently. If a request cannot be explained, there is no need to continue simply to finish the process. Re-checking the network, source and contract details before acting is usually more effective than trying to resolve an avoidable on-chain mistake later.

Practical checks

  • Confirm the network, account or source associated with DApp issues
  • Never share a seed phrase, private key or verification code
  • Read the full request before approving an asset or permission change

Review and ongoing management: information to prepare

Service information should make boundaries, processes and risks clear without relying on unverified claims or promotional promises.

Understanding information to prepare is less about memorizing a definition and more about knowing where it appears in a real workflow, which details deserve attention, and what can go wrong when the wrong network or request is accepted. imtoken frames the topic around practical decisions: confirm the account and network first, read the request carefully, and only then decide whether to continue.

In a multi-chain environment, information to prepare often appears together with addresses, gas, transaction status and contract information. Similar-looking addresses do not make different networks interchangeable, and assets with the same symbol may come from different contracts. Cross-check the network, contract address, recipient and transaction details instead of relying on a ticker or a visual label alone.

Before proceeding, be clear about what you are connecting, signing, approving or sending. A wallet can display the request it receives, but it cannot independently guarantee that a third-party DApp, contract or service is trustworthy. Requests with an unclear origin, unusually broad permissions, unexpected amounts or unexplained actions should be rejected until the source can be verified.

Good practice continues after the action is complete. Use the transaction hash to review on-chain status, confirm the expected network and recipient, and check whether an approval or DApp session remains active. Removing permissions that are no longer needed reduces unnecessary exposure and makes future reviews easier.

A simple checklist for information to prepare turns a complex flow into a few details that can be verified independently. If a request cannot be explained, there is no need to continue simply to finish the process. Re-checking the network, source and contract details before acting is usually more effective than trying to resolve an avoidable on-chain mistake later.

Practical checks

  • Confirm the network, account or source associated with information to prepare
  • Never share a seed phrase, private key or verification code
  • Read the full request before approving an asset or permission change